Carry-in Service: Bring it in, no appointment necessary! Mon. thru Fri. 8:30 AM to 5 PM & (Click here for directions).

In-Store Repair Workflow: When a machine comes in, it is checked into our service queue. In a maximum of 2 business days the technician will call you with a full diagnosis. If the problem is completely covered by Warranty or a maintenance contract no charges will be involved. If the problem is not covered, the technician will give you a full repair estimate including parts and labour. If you decline the repair, a $52.50 diagnostic fee will apply. If you approve the repair you pay for parts, labour and the $52.50 diagnostic fee is waived. Once the repair is completed you will be called. Payment will be due when you pickup your machine.

On-Site Service: Call 328-3040. Our service staff will take your information and forward it to our on-site technician. Our Dispatcher will then call you back as soon as possible to schedule the appointment.

On-site repair labour is billed at an hourly rate. Our standard on-site labour rate is $105 an hour. On-site service includes: Computer/Copier/Fax/Printer, software/hardware troubleshooting & repair, training, consultation, networking, systems-integration, server-administration, etc. Some hardware repairs are not practical to do on-site. If the process of the repair is considered dangerous, or would require equipment not available for on-site use, we then recommend pick-up & delivery service.